Client Service Internship (Cape Town CBD, Khayelitsha, Wynberg)
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at www.momentummetropolitan.co.za#METRET
Client Service Internship (Cape Town CBD, Khayelitsha, Wynberg) (#30741) at Momentum
Momentum Metropolitan Life Limited has an exciting opportunity available for youth interested in Sales. The Internship will equip candidates for a career in sales and other roles in the insurance sector. The internship is intended for unemployed youth to help skill and to prepare them for the workplace. The internship will help them gain the necessary skills and workplace experience that will open better employment opportunities. Successful candidates will get exposed to areas including insurance product development, financial advising, customer service management, marketing, and a variety of intriguing business challenges. The duration of TVET program will be 18 months.
To enhance the lifetime financial wellness of people, their families and their communities through empowerment and education. Accurately capture data to support the region and processing all the administrative tasks according to agreed standards and turnaround times.
Grade 12 or an equivalent NQF4 qualification
N6 qualification in Business Management, Financial Management, Marketing Management
Must be unemployed, South African citizens aged between 18 and 35
Interest in customer service essential
No criminal record
Have honesty and integrity
Previously disadvantaged candidates
People with disability are encouraged to apply
All CV’s must include proof of qualifications/ statement of results
RESPONSIBILITIES AND WORK OUTPUTS
Analyse situations carefully, understand the complexity and consequences before quickly taking action through clear, well thought out decisions
Accurately identify problems and proactively solve them
Identify entrepreneurial opportunities in every interaction
Timeously complete all administrative and reporting duties related to the role
Accurately capture and check new business documentation
Collate, compile and distribute documents to the required standards within defined time-frames
Attend to all queries in a professional and friendly manner in order to provide an excellent client experience
Screen and route all queries received to appropriate stakeholders
Maintain the relevant office housekeeping standards
Escalate faults/errors on applications to Line Manager
Providing feedback on status of applications i.e. outstanding requirements and errors
Accurately capture client information on the relevant system
Compile and check the relevant documentation to process payments and policy amendments within service agreement and authority levels.Ensuring client service level agreements are met and exceeded
Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence
Engage with client in a client centricity manner in order to improve client retention and repeat business activities.Resolve client queries and follow up to ensure queries are resolved timeously and effectively.Process the relevant policy transactions per client interaction
Eye for Detail with good planning and Time Management Skills
Energetic and Self-Motivated and be entrepreneurial
Numerical reasoning ability and analytical Skills (including numeracy)Selling behaviours and persuasiveness
Fluent Verbal and Written Communication and Comprehension in English
Fluency in English
Be self- reliant and resilient
Manage relationships well and able to be adaptable to clients’ needs
This Internship is specifically focusing on youth who are actively seeking work- integrated learning experience and have successfully completed the N6 theoretical component at TVET college in Marketing Management, Business Management or Financial Management only. Candidates that have already obtained their Diploma are welcome to apply.
The Internship roles available will be based at the following locations: Cape Town CBD, Khayelitsha and Wynberg (applicant must be residing in one of these areas).
For further information please email Tania April at TApril@metropolitan.co.za
Please submit your application via our Careers page on www.momentummetropolitan.co.za
To apply, please follow the official system application process and get in touch with the People Soft Help desk (021 940 5169) if you need further assistance.
Closing Date 23 May 2021
Contact Details: Tania April at: TApril@metropolitan.co.za
(The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.