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AVBOB VACANCIES
AVBOB
Technical Trainer: Insurance
Centurion
Job Ref #: Technical trainer 01
Industry: Human Resources
Job Type: Permanent
Salary: Market Related
Description:
We are looking for an individual with training experience to join our organisation as a Technical Trainer. Under the guidance of the Manager: Learning and Development you will be responsible for rolling out Insurance product training programs of a highly technical nature aimed to improving individual and organisational performance.
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
Apply knowledge and promote quality learning in line with regulations, policies, and procedures.
- Plans, designs, develops learning, for approval by HR Manager and evaluates and delivers sustainable training and instructional programs.
- Provides product related consulting in all aspects related to Insurance products.
- Tailored facilitation to the learners’ level in all verbal communication, group work and assessment to ensure effective outputs.
- Serve as point of contact for technical Insurance training needs, through coaching of regional hub trainers.
- Provide feedback to managers where applicable on the assessments results of delegates and suggest improvement plans.
- Align training material to all TCF outcomes.
Develop, align, deliver training interventions of insurance products.
- Designs, develop, and evaluate product training materials to include training handbooks, assessments, assignments, slide shows, summary sheets. Free Funeral Benefits national assessments, new, enhanced, and existing products).
- Deliver product training and mark the product training portfolios and assessments to ensure the understanding of product knowledge.
- Gathering information to identify potential issues or gaps related to product training.
- Facilitate Learning Programmes (Product training) to employees within Head office and the provincial structure as requested.
- Recommends and/or implements enhancements to training programs.
Establishes a systematic course of action to ensure accomplishment of objectives and projects. Determines priorities and allocates time and resources effectively.
- Provide support to the Insurance divisions in terms of Insurance product training.
- Liaise, plan and organise all product development deliverables.
- Manage time well during facilitation session to ensure that all learning objectives are met.
- Dedicate required time to tasks, to ensure that no aspect of the work is neglected.
Develops and maintains effective relationships with others.
- Communicates product training and moderation results in writing to line managers and the HR Specialist.
- Prepare monthly reports to the department.
- Adjust training programmes and communication style to meet training needs.
- Liaise with internal business partners (Product development, Insurance admin and Operations departments).
- Actively participate to Identify and resolve problems/issues within the product development team to ensure the successful completion of the product development.
- Develop and maintain an effective internal communication system. (Between the hub trainers)
Apply knowledge of principles, practices, policies and processes to ensure effective and efficient administrative operation.
- Facilitates and overseas the design, development and updates of product training manuals.
- Identify and evaluates training requirements based on organisational needs.
- Evaluates and moderates the effectiveness of product training.
- Engage with cross functional project teams, other subject matter experts during development to ensure alignment to the rules and specifications.
- Performs administrative functions necessary to deliver and document training programs.
You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
Requirements:
- 3-5 Years’ experience as a facilitator
- 3-5 Years’ experience on designing of training manuals and assessments
- Knowledge of the insurance industry
- Basic knowledge of the Long-term Insurance Act, PPR, FAIS, FICA AND TCF
- Attention to detail
- Communication Skills
- Customer Service Orientation
- Innovation
- Planning and Organising
- Relationship Building
- Teamwork
- Problem Solving
- Adaptability
Client Service and Administration Officer C2 (Fixed Properties)
Centurion
Job Ref #: 131CSAO01
Industry: Civil/Building
Job Type: Permanent
Salary: Market Related
Description:
We are looking for an individual with experience in the construction building environment and preventative maintenance to join us as the Client Service Administration Officer (Maintenance Officer). You will be responsible for facilitating communication, collaboration, and information sharing between the organization and suppliers.
- Schedule and coordinate maintenance work (Normal / preventative / statutory / corrective) for the efficient functioning of fixed property premises activities
- Schedule and coordinate administrative, procurement and purchasing activities on maintenance work, materials, equipment and services.
- Assist on valuation activities regarding market and replacement valuations.
- Schedule and coordinate policies and procedures for the efficient functioning of fixed property activities.
- Reporting of all premises activities, deviations and non-compliance with legislation and regulations to the Manager: Fixed Property.
- Supporting the Manager and or Project Coordinators: Fixed Property in their daily management activities.
- Managing and developing subordinates in their key performance areas.
- Coordinates and support on fixed property activities to identify and resolve problems and complaints.
- Manage and update the service agreement contracts for gardening, medical waste, pest control and security
Requirements:
- A minimum of 3 years relevant project management experience in the construction / building environment / preventative maintenance.
- 2-3 years proven competence based track record at project management level on building projects.
- Knowledge of project management.
- Strong management and leadership abilities.
- Knowledge of project management knowledge areas, principles and methods involved in maintenance work planning and execution, including strategic planning, budgeting, drafting of plans, compiling of specifications, OHS requirements, building regulations, evaluation of quotations, planning program for maintenance work, judge quality, control cost, time management, evaluation of resource allocation, leadership techniques and managing subordinates.
- Knowledge of relevant legislation.
- MS Office, MS Projects).
- Judgement and decision making.
- Relationship building and networking.
- Strategy decision-making and implementation.
- Negotiation.
- Problem solving.
- Innovative.
- Well-developed communication skills (written and verbal).
- Stress tolerance.
Senior Clerk: Claims
Centurion
Job Ref #: 104SNCL14
Industry: Insurance
Job Type: Temp
Salary: Market Related
Description:
To intimate and finalize claims and live our values, while providing excellent customer service to both internal and external clients.
You will be working for a company that is over 100 years old with strong values which are customer centric.
Key Performance Areas:
Receive claim and prepare documentation
- Receive, investigate and intimate all claims daily, differentiate between new claims and other correspondence
- Determine status of policy and whether the deceased enjoys cover, verify and adjust policy details where necessary
- Investigate premium, policy and claim history
- Open and process claims according to claims procedure, and refer fully completed claims to underwriter
- Request additional information from Branch and Client by way of phoning, sending e-mail or fax or sms or 702 Letter
- Complete all claims within twenty-four hours
- Investigate complaints received and report back to all stakeholders
Receive and complete daily correspondence
- Receive daily loose correspondence, match with file and refer to underwriter
- Receive diary letters daily, match to file and send original to client
- Send all claim related correspondence for scanning
Handle complex enquiries from clients, branches and other departments
- Attend to all written and verbal enquiries from clients, branches and other departments
- Compile claim quotations on the system
Cheque requests
- Compile cheque requisitions and write backs
- Receive cheques from finance department and send out with necessary letters
- Attend to all cheque stop payments or reversals within 3 days of receipt
- Process ex gratia payments on the day of receipt
Compile statistics and perform ad hoc duties
- Compile daily statistics of finalized claims
- Perform ad hoc duties as requested by supervisor / Management
Accident Benefit
- Process accident benefit
- Request for outstanding requirements
- Send to underwriter when documents are received
Requirements:
- Matric
- 2 – 3 Years’ experience in Life insurance / dealing with death Claims
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