Admission Clerk


Admission Clerk

Advert reference: lhc_000383

Advert status: Online

Apply by: 8 September 2021

Position Summary

Industry: Medical, Health & Social Care

Job category: Reception and Switchboard

Location: Westville

Contract: Permanent

Remuneration: Market Related

EE position: Yes


A Vacancy exists for an Admission clerk, based at Life Westville Hospital, reporting to Trevino Pothaiah, Reception Supervisor. The successful candidates will be responsible for managing the financial and clinical risks of the patient event by ensuring accurate coding, collection of clinical information and accounts submissions of patient hospitalization to achieve key strategic objectives

Job description

  • Carrying out admission, discharge and receptionist duties in accordance with hospital protocols
  • Liaising with medical aids to obtain authorisation for pre-admission or admission
  • Performing general administration duties involved in the admission of patients including coding, billing, finalising and submission of casualty files
  • Receiving, receipting and handling of cash and completing drop safe register and dropping of cash in designated safes
  • Daily management of the No-Auth screens to facilitate patient authorisation
  • Adhering to all Pre-admission, admissions and related protocols
  • Working 12 hour shifts including weekends, public holidays and night duty as applicable
  • Answering the hospital switchboard when required
  • Collection of co-payments, deductibles, private fees when applicable as well as related documentation
  • Working out estimates on system for private patients according to group protocols
  • Performing general administration duties involved in the pre-admission and admission of patients.
  • Follow up of unregistered babies with schemes to obtain authorisation for admission
  • Daily clearing of the rejection screens to manage and reduce financial risk
  • Daily banking
  • Understanding and following the processes of admitting COID (Injury on duty) patients.
  • Other tasks as delegated by Line Manager

Minimum requirements

  • Minimum Grade 12 Qualification and Computer proficiency in MS Office suite (Word, Excel, Outlook and PowerPoint) – Academic checks will be performed to verify certificates and qualifications
  • English as a first language – Verbal & written
  • Strong customer service ethic and the ability to work under pressure with the ability to multitask
  • Accurate handling of cash. (ITC and criminal checks will be performed on shortlisted candidates)
  • Must be reliable, motivated, dedicated and hardworking
  • Excellent communication skills & experience in dealing with customers, with English as a pre-requisite.
  • Knowledge of hospital procedures and medical aid and funder rules is preferable
  • Working knowledge of Impilo and Imeds or related hospital admission systems will be an advantage
  • Should be able to operate a busy switchboard and have an excellent telephone etiquette
  • Must have own or reliable transportation to work due to shift working hours
  • The position requires an enthusiastic, motivated and well organized individual


  • Customer excellence
  • Performance Pride
  • Strong interpersonal skills and communication ability
  • Ability to work in a team and independently
  • Strong conflict management ability
  • Attention to detail
  • Enthusiastic, self-motivated and shows initiative
  • Results driven
  • Resilient 


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