Discovery Life

• Administrator (Debt Collection) – Discovery Life

Administrator (Debt Collection) – Discovery Life

Business Unit:  Discovery Life

Function:  Administration and Office Support

Discovery Life

Administrator

Legal Debt Collection

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients.  This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders.  It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

Manage all Intermediary debt to ensure debt is recovered and managed in the most cost efficient way.

Areas of responsibility may include but not limited to:

• Update activities on Discovery’s system to ensure records accurately reflect the current status of files
• Understanding of how the debt arises from the organization and follow internal process to recover the debt
• Adhere to standard operating procedures and appropriate policies to ensure compliance
• Draw and collect reports and other information in order to make informed decisions regarding collections and other financial transactions
• Liaise and negotiate with debtors to collect debt within a limited time frame.
• Raise any debt risk with team leader
• Take ownership and accountability for all enquiries – Resolve queries within SLA

Education and Experience

Essential:

• Matric
• At least 1 years of experience within a commissions environment
• At least 3-4 years of relevant Financial Services Industry experience
• At least 1 years of administrative experience within the Financial Services and/or Insurance industry

Advantageous :

• At least 1 years of experience in a commissions environment within Discovery

Technical Skills and Knowledge

Essential:

• Computer literate with good excel skills
• Excellent communication ability (written and verbal)
• Good negotiation skills
• Problem solving skills
• Insurance Industry knowledge.

Advantageous:

• Good understanding of the legal process, debt collection, National Credit Act
• Good understanding of how the Discovery Sales Distribution Channels operate.
• Able to navigate the various Discovery systems in order to identify / verify information .     

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. 

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