The Government Printing Works is an equal opportunity, affirmative action employer. It is intended to
promote representivity through the filling of these posts. The candidature of persons whose
appointment/transfer/promotion will promote representivity will receive preference.

APPLICATIONS : Please forward your application, quoting the relevant reference number, and
email to or alternatively in exceptional circumstances
forward to The Branch: Human Resources, Government Printing Works, 149
Bosman Street, Pretoria or Private Bag X85, Pretoria, 0001.
FOR ATTENTION : Ms M Mbokane, Human Resources, Tel No: 012 748 6296.
CLOSING DATE : 25 September 2020, 12:00 noon.
NOTE : Applications must be submitted on form Z83 (obtainable from any Public
Service Department) and must be completed in full and page 2 duly signed;
Clear indication of the post and reference number that is being applied for must
be indicated on your Z.83, A detailed covering letter, recent comprehensive CV
specifying all qualifications and experience with respective dates. Certified
copies of qualifications, ID and a valid driver’s license (where required), must
be attached. It is the responsibility of applicants in possession of foreign
qualifications to submit evaluated results by the South African Qualifications
Authority (SAQA), The Government Printing Works reserves the right to fill or
not fill its advertised posts, General information: Shortlisted candidates must
be available for interviews at a date and time determined by the Government
Printing Works. Shortlisted candidates for SMS posts will be subjected to a
technical exercise that intends to test relevant technical elements of the jobs;
the logistics of which will be communicated by the Government Printing Works,
Following the interview and the technical exercise, the Selection panel will
recommend candidates to attend a generic management competency
assessment (in compliance with the DPSA Directive on the Implementation of
Competency-based assessments), The competency assessment will be
testing generic managerial competencies, using the mandated DPSA SMS
competency assessment tools, Personnel suitability checks will also be
administered as a part of the selection process. Success candidates will be
required to enter in an employment contract and performance agreement (as
relevant), and must obtain a positive security clearance. Applications received
after the closing date as well as those who do not comply with the requirements
will not be taken into consideration, If you have not received a response from
this institution within three months.

R257 508 per annum (Level 07)
CENTRE : Pretoria
REQUIREMENTS : Relevant Degree/National Diploma in Information Technology/Computer
Science/ Information Systems or equivalent NQF level 6 qualification or Grade
12 plus CompTIA A+, N+, or any relevant Systems Support Certification and
2-3 years’ ICT end user support experience and understating of Service Desk
environment is required. Valid Code B driver’s license.
DUTIES : Respond/resolve end user requests/problems in a prompt/professional
manner. Inform end user of actions required to resolve problem. Follow-up
complaints of requests not resolved. Assists with the deployment of end user
peripherals as well as workstation. Complete special projects as assigned or
assists other team members in the completion of projects or support issues as
necessary. Manage all open issues and requests. Support and maintain end
user problems, troubleshooting and handle multiple priorities simultaneous.
Prioritize, identify, research, and resolve technical problems. Troubleshoot
functional and technical incidents occurring within GPW technical environment.
Excellent working knowledge of computerized production systems. Evaluate
and resolve all end user peripherals issues related to hardware and software
issues. Escalate warranty repairs for peripherals to appropriated vendor call
centres. Assists in network connectivity to all GPW offices and remote offices.
Provide support to users on technical related issues peripheral support for
computers (Desk & Laptops) printers, scanners, IP phones, etc. Provide
support for multifunction and high-volume printers (print, fax, scan). Apple
Macintosh support. Provide basic troubleshooting of corporate networks such
as but not limited to local area network (LAN), wide area network (WAN),
metropolitan area network (MAN), 3G & WiFi. Follow up on priority calls.
Update and maintenance of knowledge base and Technical documents.
Monitoring of calls to maintain effective service support. Plan and perform
appropriate procedures, documentation, inventory assessment, and other
procedures related to ICT.
ENQUIRIES : Mr. G Mahlangeni Tel No: (012) 748-6091

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