Department of Health – Client Information Clerk


The Provincial Government of Gauteng is committed to the achievement and maintenance of diversity and equity in employment, especially in respect of race, gender and disability.
The specific reference number of the post must be quoted; failure to comply with these instructions will disqualify applications from being processed.
Department of Health
Rahima Moosa Campus
Refs/006064
CLIENT INFORMATION CLERK
Directorate Administration and support services
Package R 173 703.00 per annum (plus benefits)

Requirements
Grade 12 Certificate with 2 years relevant experience in switchboard or call center or client information services environment. Qualification in Office Administration will be an added advantage Proof of computer literacy (MS Word, Excel, and PowerPoint etc.). Customer services certificate. Knowledge of telephone management systems.

Good telephone etiquette and excellent computer skills. Good communication (verbal & written), organizational & problem-solving skills. Ability to work under pressure. Sound interpersonal relations and conflict management skills. Understanding of legislative frameworks in Public services e.g. Public service Good code of conduct, Batho Pele principles, Public service Act. 

Duties
Develop and maintain a good image of the Reception area and the college. Manage all incoming and outgoing calls and transfer them to the relevant departments efficiently. Receive messages and convey them to relevant office/person. Attend to visitors/clients and ensure they reach the relevant offices or work station.

Provide reliable and relevant information to clients and deal with enquiries. Submit reports and attend meetings. Report all faults of equipment to the supervisor. Ensure confidentiality of all communication and documents. Handle all other client information tasks as assigned by the supervisor. Adhere to the Code of Conduct.  

Notes
All applications must be delivered to: Rahima Moosa Nursing College, Fuel & Riversdale Road Gate 4, Coronationville or apply online at www.gautengonline.gov.za.

Application must be submitted on a Z83 form accompanied by a recently updated CV and Certified Copies (no copies of certified copies allowed, certification should not be older than 3 months).
The successful candidate will be subjected to Pre-employment medical surveillance conducted by an Occupational Health Nurse, security screening and vetting process.
Applications received after closing date will not be accepted. It is the candidate’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA).

Enquiries Mr. J Machaba – 011 247 3303/00
Number of Posts 1
Closing Date 2020/08/27
Criteria Questions•
Do you have Grade 12 Certificate / level 4 Certificate/ National Vocational Certificate or equivalent qualification?
Do you have 2 years’ experience in switchboard or call center or client information services environment?
Do you possess computer skills?
                          
PLEASE NOTE: Due to the large number of applications we envisage receiving, applications will not be acknowledged, If you do not receive any response within 3 months, please accept that your application was not successful.

Or apply here: https://professionaljobcentre.gpg.gov.za/Public/VacancySpec.aspx?VDEPT=Department%20of%20Health%20&VREF=Refs/006064&VCENT=Rahima%20Moosa%20Campus