INTERNAL AND EXTERNAL RE-ADVERT
The Johannesburg Social Housing Company SOC Limited (JOSHCO) mandate is to develop and manage affordable rental
housing for the lower market as an integral part of efforts to eradicate the housing backlog of the City of Johannesburg.
JOSHCO is a registered Social Housing Institution and is accredited by the Social Housing Regulatory Authority (SHRA).
JOSHCO invites suitably qualified and experienced persons to apply for the following vacant positions:
Position : Call Center Agent X4
Employment Status : Permanent
Department : Corporate Support
Purpose of the Job: – To provide telephonic, electronic and one-on-one advice/ service and assistance to customers. Build
and maintain relationships with all relevant stakeholders. Maintain and project a professional image representative of
JOSHCO’S values at all times
Responsibilities (but not limited to the following):
Attract potential customers by answering product and service questions; suggesting information about other products
and services available.
Maintains customer records by updating register on the Property management system
Resolve incident/ complaints and queries or service problems by:
clarifying the customer’s complaint;
determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment;
Follow- up to ensure resolution.
Record every interaction with customers and potential customers on system
Collect customer information and assess customer needs.
Prepare service reports by collecting and assess customer information.
Contribute to team effort by accomplishing related results as needed.
Providing high quality telephonic and remote support that will aid in the timeous resolution of incidents
Complete other relevant duties as assigned by Management
Supplying concise and accurate feedback
Adhere to JOSHCO’s policies and processes
Provide excellent customer service inclusive of ownership; excellent and continual communication to the relevant
departments and customer, prompt first responses and being responsive to the customer’s’ needs.
Minimum job Requirements Interested applicants must be in possession of:
Grade 12 or equivalent qualification at NQF Level 4 with a minimum of 120 credits
Directors: Mr. Theodore Dlamini (Chairperson), Mr. Victor Rambau (CEO & ED), Ms. Nontobeko Ndimande (CFO & ED), Mr. Moerane Maimane (NED),
Mr. Simphiwe Mhlongo (NED), Ms. Brenda Makhaya (NED), Ms. Grace Boikanyo (NED), Mr. Themba Mamba (NED), Mr. Xolani Dlwathi (NED),
Ms. Sibongile Bhengu (NED), Mr. J (NED), Ms. Xolisile Njapha (Company Secretary)
Registration Number: 2003/008/063/07
A certificate in Call Centre/Reception or Office Administration
At least 2 years’ experience in a Call Centre environment
Experience in SAP property management module is highly advantageous
Experience in social housing environment would be advantageous
Interested applicants are invited to apply by submitting their CV’s together with certified copies
of qualifications and ID to: email@example.com quoting the position applying for.
Failure to submit the required documents will result in your application not being
considered. JOSHCO is an equal opportunity and affirmative action employer and all
appointments will be made in accordance with the Company’s Employment Equity Plan to promote its
representivity (race, gender and disability).
Correspondence will only be limited to shortlisted candidates and
applicants who have not been contacted within 6 weeks should consider their applications unsuccessful. JOSHCO
reserves the right not to make an appointment.
The Closing date for applications is 08 June 2020.