Capitec Bank Ltd- Agent: Contact Centre (Pipeline)


Agent: Contact Centre (Pipeline)

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Date: 14-May-2020

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Purpose Statement

  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

  • 1 – 2 years inbound contact centre
  • Customer service experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Knowledge

Minimum:

  • Call centre processes and procedures
  • Customer care and service protocol

Skills

  • Communications Skills
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail

Competencies

  • Achieving Personal Work Goals and Objectives
  • Delivering Results and Meeting Customer Expectations
  • Working with People

Additional Information

  • Ability and willingness to work in an open plan environment
  • A valid driver’s license and own vehicle is preferred
  • Clear criminal and credit record
  • Able to work a 45 hour week inclusive of weekends and public holidays on a shift basis including night shift
  • Willing to work additional hours on occasion upon request

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals

For further information regarding this job posting, please contact the Capitec Recruitment Consultant:

Lauren Basson

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