Kouga Development Agency : Receptionist x3 – 3 year contract

By | March 11, 2020

Receptionist x3 – 3 year contract – Bluewater Bay Sunrise Hotel – Port Elizabeth – Grade B4
Published Date: 6 Mar 2020
Closing Date: 12 Mar 2020

TASK 17 000:                    CDC CORPORATE MANAGEMENT

SUB-TASK D:                   OPERATIONS: Bluewater Bay Sunrise Hotel – Port Elizabeth

JOB DESCRIPTION:         Receptionist x3 (3-year contract)

GRADE:                             B4

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1          ACCOUNTABILITY

The Receptionist is accountable to the Front Office Team Leader – Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC).  The Receptionist is responsible for operating the switchboard and making reservations and checking in and out of guests.

2          MANDATE

The Receptionist is mandated by the Board of Directors of Coega Development Corporation to take responsibility for operating the switchboard, making reservations and checking in and out of guests under the direction of the Rooms Division Manager and ultimately the General Manager – Bluewater Bay Sunrise Hotel.

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3          RESPONSIBILITIES AND OBLIGATIONS

Reporting to the Front Office Team Leader, this position’s primary responsibility is to

  • Answer the phone professionally within 3 rings
  • Check in and check out of guests
  • Ensure floats are checked daily with sufficient change available and not under or over
  • Ensure all emails are answered and filed within 24 hours
  • Make any wake up calls
  • Make bookings correctly on PMS
  • Ensure all prepayments are done
  • Do quotes for Functions and Conferences
  • Send all invoices to Booking Agents on departure of guests
  • Assist with rooming guests and room service when required
  • Daily pit checks and archiving of guest info on check out 
  • Ensure cash ups and reconciliations are done correctly at the end of each shift
  • Write comprehensive handover for the next shift
  • Keep Reception area neat and tidy at all times – including outside/entrance area
  • Ensure guest supplies and printing materials for reception are adequate at all times
  • Manage requests for early checks and late check outs
  • Manage any overbooking situation together with the applicable Manager on Duty
  • Ensure preparation is done for smooth group check ins  

4          COMPETENCIES

  • Display a high degree of professionalism and integrity
  • Self-motivated and proactive
  • Well organized
  • Enthusiasm and willingness to learn
  • Great attention to detail
  • Able to exercise discretion
  • Good memory
  • Good command of the English language
  • Good communication skills both verbal and written
  • Hospitable and friendly demeanor

5     REQUIREMENTS

  • Matric certificate or equivalent;
  • Minimum of 3 (three years) in similar role in a 3,4 or 5* hotel;
  • Fully computer literate;
  • Experience Opera or any other PMS advantageous;
  • Able to work shifts including nights, weekends and public holidays Self-motivated and proactive;
  • Valid Driver’s License advantageous;
  • Enthusiasm, willingness to learn and positive attitude;
  • Great attention to detail;
  • Ability to work in a high pressure, fast paced environment;
  • Good command of the English language and communication skills both verbal and written;
  • Willingness and ability to follow instructions;
  • Own transport preferred as shifts will start at 06h00 and some will finish at 23h00.

6          PERFORMANCE INDICATORS

  • Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful.

All applications must be forwarded to recruitment@coega.co.za

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