Do you have a passion for delivering excellent customer service and driving sales?
Mrpmoney are looking for passionate Instore Cellular associates to be part of their dynamic team.
The cellular associate will be responsible for the provision of a world class customer experience by actively facilitating the achievement of mrpmoney’s in-store cellular strategic objectives. The key focus of this role will amongst others include the demonstration of outstanding customer service and selling skills and generalised administration.
We’re looking for talented and passionate Cellular Associates to drive cellular sales in the below MRP stores.
Code Store Name
103 – Margate
497 – Scottsburgh
169 – Bedford Centre
264 – Parys
295 – Vereeniging T/rivers
501 – Kriel
555 – Meadowdale
562 – Delmas
648 – Albemarle – The Reef
636 – Carltonville Gold Re
901 – Bloem Heidedal Mall
437 – Bronkhorspruit
582 – Elim Mall
370 – Robertson
443 – Noordhoek Longbeach
447 – N1 City Mall
531 – Mossel Bay Mall
543 – EL – Vincent Park Ce
567 – Atlantis
916 – Blouberg – Table Bay
The role will be responsible for:
·Provide a fast, friendly service by actively seeking out customers to assess their needs and to provide assistance.
·Effectively serve multiple customers, discover their needs, and make recommendations to generate sales.
·Actively engage with customers daily to build a strong customer base through providing personalised product guidance, resolving issues and following up on purchases.
·Efficiently drive sales through up selling products based on customer’s needs and preferences.
·Achieve and exceed daily and monthly sales targets by cross selling and promoting additional products and services.
·Train customers on the set-up, operation, and maintenance of mobile devices and accessories.
·Maintain working knowledge of store’s policies and procedures.
·Maintain knowledge of current sales, sales promotions and campaign related requirements.
.Facilitate and manage the out-of-box failures (OBF) and repair policies.
·Provide comprehensive follow-up, often going between customer and suppliers to resolve issues, and tailor resolutions to meet customer needs.
·Efficiently perform department tasks including daily stock hazard counts, creating merchandise displays, re merchandising, pricing markdowns according to the plannogram, transferring merchandise, inventory control, and
·Ensure stock orders are accurately completed in accordance with cellular laydowns.
·Merchandise, stock and replenish the cellular kiosk constantly.
·Facilitate stock receiving process and ensure all merchandise is represented on the floor.
·Maintains high level of personal integrity (e.g., adhering to loss prevention, practices and policies, work schedule, accurate timekeeping records, etc.).
·Provide updated information on warranties, manufacturing specifications, care and maintenance of merchandise and delivery options.
·Grade 12 qualification essential
·A minimum of 1 years’ experience in a similar role
·Selling skills essential
·Experience in the retail industry
·Sales experience in a cellular/telecoms
·General administrative skills
·Knowledge of merchandising and stock management
·Customer service orientation and focus
All successful associates will be trained on all areas of the credit applications and will also receive a high level understanding of insurance packages offered by mrpmoney and mrpmobile.
Who we are:
Mr Price Group is a high growth, omnichannel, fashion-value retailer with 6 trading divisions, namely: mrp ; mrphome; mrpsport; MILADYS; sheet street and mrpmoney.
We’re movers and shakers.
We pride ourselves on our fast-moving, fast-working and collaborative culture. Our extensive market-leading retail knowledge means that our environment fosters creativity, curiosity, and a need for exploration.
We employ over 16000 incredible people, and retail in over 1000 South African based stores, almost 100 international stores, and through our online channels offering our full product assortments.
APPLY ONLINE: https://www.mrpcareers.com/job-search.aspx