Customer Service Consultants

By | January 22, 2020

Currently looking for Junior Customer Service Consultants to joint our team in Kempton Park. Paid product and systems training provided (12 weeks) after which successful candidates will be employed on a permanent basis.

Working hours:
• Flexible rotational shifts including some weekends and some shifts outside of normal office hours

Salary:
• Negotiable depending on qualifications and experience

Leave:
• 21 Days Paid annual leave

Requirements:
• Be in a possession of a tourism degree or a diploma
• Be a self-starter, self-motivated & goal orientated with the ability to complete work without direct supervision
• Be able to work independently and as part of a team
• Be able to meet deadlines and adapt to a highly dynamic environment
• Be fully computer literate and have accurate typing skills
• Own transport. Due to hours worked, public transport is not available at times that shifts ends and starts

Key responsibilities:
• Assisting passengers / travel agents with and queries relating to their travel on various reservations systems and through different channels
• Processing pertinent information into relevant databases for new contacts and existing contacts on behalf of other team members
• Problem solving tasks during shift and escalating challenging problems to management
• Coordinating daily services to clients
• Daily consolidating of invoices of services rendered to clients

Language:
• English (Required)
• Spanish, German, Dutch and French an advantage

Email CV to steven@outlook.co.za

Leave a Reply

Your email address will not be published. Required fields are marked *