DEPARTMENT OF LABOUR:DIRECTOR: CUSTOMER CARE REF NO: HR 5/1/2/3/28


SALARY : R1 005 063 – R1 183 932 per annum CENTRE : Compensation Fund, Pretoria

REQUIREMENTS : A Four years tertiary qualification at NQF Level 7 (as recognised by SAQA) in Communication or Customer Care or Public Management or Public Administration or Commerce Degree. Minimum of 5 years working experience in Customer Care or related industry at MMS level Knowledge: DoL and Compensation Fund business strategies and goals. Directorate goals and performance requirements. Compensation Fund Value Chain and business processes. Public Service, DoL and Fund regulations, policies and procedures. Relevant stakeholders. Customer Care (Batho Pele Principles). Fund IT Operating Systems. Technical Knowledge. Legislative Requirements: OIDA. Public Service Act and Regulations. PFMA and National Treasury Regulations. Promotion of Access to Information Act. Constitution Act 108 of 1996 (amended). Road Accident Fund (RAF). Unemployment Insurance Act (UIA).Skills: Strategic Capability and Leadership. Programme and Project Management. Financial Management. Change Management. Knowledge Management. Service Delivery Innovation (SDI). Problem Solving and Analyses. People Management and Empowerment. Client Orientation and Customer Focus. Communication Skills.

DUTIES : Create a high performance service delivery culture. Cultivate internal and external stakeholder relationships. Manage the Directorate. ENQUIRIES : Mr. J Modiba Tel No: (012) 406 5609. CLOSING DATE : 24 June 2019 at 16:00

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